Return and Exchange Policy

Thank you for shopping at Spectra Baby Saudi Arabia.

If you need to return or exchange your purchases for any reason, please contact us via WhatsApp at 0541433077 Please follow the instructions below

Return & Exchange Eligibility

  • The product must be in its original condition as delivered.

  • The product must be unused/untested, with no damage or defects to the inner or outer packaging.

  • Non-returnable Items: Due to hygiene and safety reasons, breast pump accessories, personal care products, and baby essentials (such as bottles, silicone nipples, etc.) cannot be returned.

  • Bundle Offers: For items purchased as part of a bundle or set, all items within the bundle must be returned together.

Important Notes:

  • Refunds are processed after deducting Return Shipping Fees (30 SAR) and the Original Shipping Fees (34.99 SAR).

  • If the product does not meet the above conditions, it will be sent back to the customer.

Return & Exchange Procedure

  1. Submit Request: Send the following details via WhatsApp: (Order number or invoice – Product photo – Reason for return/exchange).

  2. Shipping Label: Once initial approval is granted, Spectra will issue a shipping label.

  3. Pickup: In most cases, the courier will pick up the package directly from the customer’s location.

  4. Inspection & Finalization: Once the item reaches our warehouse and passes inspection, we will contact the customer to finalize the refund or exchange.

Refund Method

  • Refunds are issued via the original payment method used during purchase.

  • Processing Time: Refunds take between 1 to 10 days after the item is received at our warehouse.

General Terms & Conditions

  • Missing Items: Any claims regarding missing items must be reported within 48 hours of delivery. After 48 hours, the order is considered complete. We maintain strict tracking for all packaging and shipping processes.

  • Order Cancellation: A fee of (30 SAR) applies if the order has already been shipped. No fees apply if the order has not yet left our facility.

  • Unclaimed Shipments: If a shipment is returned to us because the customer failed to receive it, the Original Shipping Fee (34.99 SAR) and Return Fee (30 SAR) will be deducted. If the customer requests re-shipping, a new shipping fee of (34.99 SAR) will be charged.

  • Late Claims: Returns are not accepted for orders that remain uncollected for more than two weeks due to customer error. To have the order re-shipped, a fee of (30 SAR) must be paid.

  • Customer Responsibility: The customer is responsible for providing accurate and complete delivery information. The store holds no liability for damaged, lost, or undelivered shipments resulting from incorrect or incomplete address details.

We have established this policy for health reasons, and we sincerely appreciate your understanding.

You can reach us through WhatsApp for any inquiries
+966541433077
support@spectrababy.s